tkbat11 Privacy Policy

Data We Collect

When you visit, register on, or interact with the tkbat11 platform, we collect certain personal and technical data. This section sets out each category of data we collect, together with the context in which it is collected and the legal basis for processing it. We collect only the minimum data necessary to provide you with a safe, functional, and compliant gaming experience.

Registration & Account Data

When you create a tkbat11 account, we collect the following information to verify your identity, comply with responsible gaming obligations, and deliver platform services to you:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to confirm you are 18 years of age or older)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for account verification and bKash/Nagad payment linkage)
• Residential address (city and district — for example, Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password (credential management)

Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect and retain records of:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet numbers or masked card details associated with your account
• Transaction amounts, timestamps, and reference numbers for all deposits and withdrawals
• Bonus credit and wagering activity records

We do not store full card numbers or full mobile banking PINs on our servers. Payment processing is handled via encrypted channels with our certified payment partners.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, you may be required to submit documentary evidence including scanned copies of your National ID Card (NID), passport, or a recent utility bill or bank statement issued in Bangladesh. This documentation is stored securely and used solely for identity verification and anti-money laundering compliance purposes.

Technical & Usage Data

We automatically collect certain technical data when you access the tkbat11 platform, including:

• IP address and approximate geographic location (district/city level)
• Device type, operating system, and browser version
• Session timestamps, session duration, and pages or games visited
• Referral source (how you arrived at the tkbat11 website)
• In-game event logs (bets placed, games launched, outcomes — used for game integrity and support purposes)

How We Use Your Data

tkbat11 processes the personal data it collects for specific, legitimate purposes that are directly connected to delivering and improving the platform experience for Bangladeshi players. We do not process your data for purposes incompatible with those stated below. The following sets out each processing purpose and its corresponding legal basis.

Account Management & Service Delivery

We use your registration data to create and manage your player account, authenticate your identity at login, process deposits and withdrawals in Bangladeshi Taka, credit and track bonus entitlements, and communicate important account-related information such as security alerts, withdrawal confirmations, and policy update notifications. This processing is necessary for the performance of the contract between you and tkbat11.

Identity Verification & Fraud Prevention

We use account, financial, and KYC data to verify your age and identity, detect and prevent fraudulent activity (including multi-accounting, bonus abuse, and money laundering), and conduct transaction monitoring as required by responsible gaming best practices. This processing is based on our legal obligation to operate a safe and fair platform and our legitimate interest in protecting the integrity of the tkbat11 ecosystem.

Responsible Gaming Monitoring

tkbat11 uses gameplay and financial data to monitor player behaviour for signs of problem gambling. This includes tracking session frequency, wagering volumes, and deposit velocity. Where patterns consistent with problematic gaming are detected, our responsible gaming team may reach out proactively. This processing is based on our legitimate interest in player welfare.

Customer Support

When you contact tkbat11's support team via live chat or email, we collect and retain the content of that communication together with your account identifier. This allows our support agents to understand your history, resolve your query efficiently, and maintain a record of the interaction for quality assurance. Support communications are retained for 24 months from the date of the interaction.

Platform Improvement & Analytics

Aggregated and anonymised technical usage data is used to understand how players navigate the tkbat11 platform, which games and features are most popular, and where technical performance can be improved. This analysis informs platform development decisions. Where possible, analytics processing uses anonymised or pseudonymised data sets that cannot be traced back to individual players.

Marketing Communications

With your explicit consent, we may send you promotional communications about new games, seasonal offers (such as BPL cricket promotions or Eid bonus events), and platform news. You may withdraw consent for marketing communications at any time by unsubscribing via the link included in every marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications.

Data Sharing & Third Parties

tkbat11 does not sell, rent, or monetise your personal data. We share data with third parties only where strictly necessary to operate the platform, fulfil legal obligations, or protect the safety of players. Every third party that receives data from tkbat11 is contractually bound to use it solely for the purpose for which it was shared and to maintain appropriate data security standards.

Payment Processors

To process your deposits and withdrawals in Bangladeshi Taka, we share the minimum necessary financial data with our payment processing partners, including mobile financial services such as bKash, Nagad, Rocket, and Upay, and international card schemes via Visa and Mastercard. These partners receive only the data required to execute the specific transaction and are bound by their own regulatory and privacy obligations.

Game Content Providers

Games on the tkbat11 platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you launch a game, a session token and anonymised player identifier are shared with the relevant game provider to load the game and record the outcome. Personally identifiable information such as your name or email address is not shared with game studios.

Identity Verification Services

Where automated identity verification is used as part of our KYC process, we may share document images and biographical data with certified identity verification service providers operating under strict data processing agreements. These providers are used solely to confirm the authenticity of submitted documents and to cross-reference identity data against publicly available records.

Legal & Regulatory Disclosure

tkbat11 will disclose personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by applicable law or pursuant to a valid legal order. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where lawfully permitted, notify you of the disclosure.

Cookies & Tracking Technologies

tkbat11 uses cookies and similar tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site. This section explains what types of cookies we use, what they do, and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information about your session. Cookies are widely used to make websites work efficiently and to provide analytical and functional data to website operators.

Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, block third-party cookies specifically, or receive a notification before a cookie is placed. Please note that disabling functional or analytics cookies may affect your experience on the tkbat11 platform — for example, your display preferences may not be remembered between sessions.

Instructions for managing cookies are available in the help documentation for all major browsers, including Chrome, Firefox, Safari, and mobile browsers commonly used in Bangladesh.

Data Security & Storage

tkbat11 applies a layered security approach to protect the personal data held on our platform. No online service can guarantee absolute security, but we have implemented a comprehensive set of technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, alteration, or destruction of player data.

Technical Security Measures

• SSL/TLS Encryption in Transit: All data exchanged between your browser or mobile device and the tkbat11 platform is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive personal data fields, including identity document references and payment identifiers, are encrypted within our database storage layer.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a strong one-way cryptographic hashing algorithm so that even internal staff cannot view your password.
• Access Controls: Access to production systems containing personal data is restricted to authorised personnel only, governed by role-based access controls and multi-factor authentication requirements.
• Monitoring & Intrusion Detection: Our infrastructure is monitored continuously for anomalous activity, and automated alerts are triggered in the event of suspicious access patterns.

Organisational Security Measures

• Staff who handle personal data undergo regular data protection training.
• Third-party service providers are assessed for security compliance before being engaged and are required to sign data processing agreements.
• Internal data access logs are reviewed periodically to detect any inappropriate access to player records.

Data Breach Response

In the event of a personal data breach that poses a risk to players, tkbat11 will take immediate steps to contain the incident, assess its scope and impact, and notify affected players without undue delay. Where required by applicable law or best practice, we will also notify relevant authorities. Our breach response procedure is documented and regularly reviewed by our security team.

Your Data Rights

As a player on the tkbat11 platform, you hold a number of rights in relation to the personal data we hold about you. tkbat11 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

Identity Verification for Rights Requests

To protect player privacy, tkbat11 will verify your identity before processing any data rights request. You will be asked to confirm your registered email address and, for access or erasure requests involving sensitive financial data, to provide a copy of your government-issued ID. This verification step ensures that we do not release or delete data in response to a request from an unauthorised party.

Complaints

If you are not satisfied with how tkbat11 has handled your personal data or a data rights request, you have the right to raise a complaint. In the first instance, please contact our support team at [email protected]. We are committed to resolving all data-related complaints within 14 business days. If your complaint remains unresolved, you may escalate the matter to a relevant data protection authority or competent court in your jurisdiction.

Data Retention Policy

tkbat11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an individual player.

Account Closure & Data Deletion

When you close your tkbat11 account, we begin the data retention period applicable to each data category as outlined in the table above. During this period, your data is archived in a restricted-access environment and is no longer used for any active processing purpose. At the end of the applicable retention period, data is permanently and securely deleted from our systems.

If you have requested self-exclusion for responsible gaming reasons, your registration data is retained for a minimum of 5 years to ensure that we can prevent re-registration in violation of the self-exclusion request. This is a player safety measure and cannot be waived.

Policy Updates & Contact

tkbat11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players via the email address on their account at least 14 days before the changes take effect. The effective date at the top of this document will always reflect the most current version.

How to Stay Informed

We recommend reviewing this Privacy Policy periodically to stay informed about how tkbat11 handles your personal data. The version history is maintained internally and the current version number is displayed in the document header. Continued use of the tkbat11 platform after the effective date of any update constitutes acceptance of the revised Policy.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled by tkbat11, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the tkbat11 platform (Bangladesh Standard Time, UTC+6)
• Email: [email protected] (please use the subject line "Privacy Enquiry" for data-related matters)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days